WHAT CARDS-COUPONS FOR DISABLED PERSONS ARE VALID FOR TRAVEL ON OASTH BUSES?

Valid for persons with disabilities are the travel cards-coupons issued in 2019.

WHERE CAN I LEARN IF SOMETHING I HAVE LOST HAS BEEN FOUND?

Contact the Lost & Found office (2310 981 245) on weekdays 07:30-14:30 or the call centre 11085 between 07:30 and 22:00 on Sundays and bank holidays and between 14:30 and 22:00 on weekdays.

MUST FINES BE PAID ONLY ONBOARD BUSES TO THE AUTHORISED OASTH FARE INSPECTOR OR ARE THERE ALTENRATIVE METHODS OF PAYMENT?

Fines may be paid either directly to the inspector or within 20 days at OASTH headquarters at 90, Al. Papanastasiou Str., 3^rd floor between the hours 07:30 and 14:00, or by postal check to OASTH headquarters (90, Al. Papanastasiou Str., GR-54644 Thessaloniki) as long as written reference is made to the offense verification number. After 20 days the fine is doubled, and in the event the Organisation is forced to recource to legal action to collect the fine (after 60 days) then the fine is multiplied by five and the offender must also payh OASTH’s legal expenses and any other losses that may have been incurred.

WHERE ARE OASTH’S OFFICES AND AT WHAT TIMES ARE THEY OPEN TO THE PUBLIC?

OASTH’s offices are in Thessaloniki at 90, Al. Papanastasiou Str. and they are open to the public between 07:30 and 14:00.

IS IT PERMITTED TO TRANSPORT ANIMALS ONBOARD OASTH BUSES?

a. Transportation of small pets is allowed as long as they are kept inside safe travel cages and are accompanied by their owners or keepers.

b. Guide dogs with a lease can travel without a muzzle or being in a cage, regardless of their size.

c. Dog owners or keepers, when traveling with their pets, are obliged to carry the pet’s health booklet or passport at all times.

WHAT MATERIALS OR OBJECTS ARE NOT PERMITTED ONBOARD OASTH BUSES?

The transport of weapons, explosives, inflammable materials, hazardous, sharp, poisonous, contaminant or malodorous materials, items or objects, or the transport of objects or luggage whose size causes nuisance to passengers or could cause damage to the vehicle, or objects in general which could place the physical well-being of passengers at risk, is prohibited.

IS IT PERMITTED TO TRANSPORT LUGGAGE ONBOARD OASTH BUSES?

The transportation of luggage is permitted as long as its owner can carry it without requiring assistance. Luggage must be placed in the open areas of the bus (not in the aisles or in front of passenger entry-exit points or in front of ticket validation machines) so as not to obstruct the movement of other passengers. Smaller items of baggage, such as backpacks, must be carried by hand and not worn on the shoulders. Shopping trolleys are permitted on board at the discretion of the driver or other authorised officer of the Organisation, depending on how full the vehicle is and taking into account passenger safety.

Passengers carrying luggage may only board/alight from the bus via the middle doors. In all the above cases, passengers must stay next to their luggage and ensure that no injury or nuisance is caused to other passengers.

IS IT PERMITTED TO TRANSPORT CHILD PUSHCHAIRS ONBOARD OASTH BUSES?

Baby pushchairs may be transported onboard buses provided they are folded up. If that is not possible, or if the accompanying person wishes the child to remain seated in the pushchair, the decision is up to the driver of the bus and depends on how full the vehicle is.

In any event, the person accompanying the pushchair is obliged:

• To board / alight from the bus via the middle doors.
• To position the pushchair in such a way that it does not prevent other passengers moving around inside the vehicle.
• To stay next to the pushchair, to hold on to it and in general to ensure that no injury or nuisance is caused to other passengers.
• To ensure the child is secured and the pushchair has its brakes on.

IS IT PERMITTED TO TRANSPORT BICYCLES ONBOARD OASTH BUSES?

The transport of bicycles onboard buses is prohibited.

By exception, folding bicycles (up to 20”) may be carried onboard provided they are placed inside a special carrying case secured with straps and without protruding mechanical parts, and that the safe transport of passengers is not placed at risk.

The owners of such folding bicycles stored inside a carrying case must remain next to their bicycles and ensure that no injury or nuisance is caused to other passengers.

I WAS IN AN ACCIDENT WITH AN OASTH BUS, WHO SHOULD I CONTACT?

Contact the OASTH Insurance Department, either by telephone 2310 981 222 on weekdays between 07:00 and 14:30 or at the groundfloor of the OASTH building at 90, Al. Papanastasiou Str.

IS THERE ANY PRINTED MATERIAL ABOUT THE SERVICES PROVIDED BY OASTH AND WHERE CAN I GET IT?

Periodically, maps are provided free of charge to passengers at OASTH ticket outlets or at the Organisation’s headquarters (90, Al. Papanastasiou Str., 5^th floor). Maps, informational material and other relevant data may be found on OASTH’s website: www.oasth.gr.

I WANT TO PURCHASE AN OASTH UNLIMITED TRAVEL CARD, WHAT DO I HAVE TO DO AND WHOM SHOULD I CONTACT?

Go to any OASTH ticket outlet with 2 recent color photographs and your ID, passport or driving license. If you are entitled to a discount fare (student, pupil, large-family member) you must aslo present valid proof of entitlement. For more information please call 2310 981 142 or the 11085 information centre.

WHERE CAN I FIND OASTH TICKET OUTLETS AND WHEN ARE THEY OPEN?

NOTE: Ticket points of sale are closed on SATURDAYS, SUNDAYS and Public holidays*

 * With the exception of the following ticket points of sale which operate during the corresponding days and hours and sell tickets and cards:

• Macedonia Intercity Bus Station: Open every Saturday from 08:05 to 15:45 throughout the year.
• Elefterias Square (Venizelou street): Open every Saturday from September 1^st to May 31^st (Service hours from 08:05 to 15:45).
• IKEA Urban Bus Terminal: Open every Saturday and Sunday from June 1^st to August 31^st (Service hours from 08:35 to 16:15)

• Airport : Open every Sunday from 06:10 to 21:15 throughout the year.

I WANT TO SELL OASTH TICKETS IN MY STORE, WHO SUPPLIES THEM?

The official supplier of OASTH tickets is the company “MAMA’S PRODUCTS”, Telephone No: 2310 465 959, Fax: 2310 466 055, Address: 20^th klm Thessaloniki-Polygyros Road (Nea Raidestos).

I WANT TO SUBMIT A COMPLAINT, TO WHOM SHOULD I ADDRESS IT AND WHAT PROCEDURE SHOULD I FOLLOW?

You may submit your complaint in person at the OASTH Secretariat or you may send it by post to OASTH’s address at 90, Al. Papanastasiou, GR-546 44 Thessaloniki or by fax to this number 2310 951 379 or online to the following e-mail address oasth@otenet.gr.

Complaints are submitted in writing and must accompanied by the personal details of the complainant and a description of the relevant facts.

I AM A PERSON WITH DISABILITIES, HOW CAN I  SCHEDULE MY TRANSPORT WITH THE SPECIALLY  DESIGNED OASTH BUSES?

Please read the Regulation of Services for persons with disabilities. To schedule transportation and for information regarding the conditions and procedures of the service please call the following numbers 2310 933 930, 2310 952 638 between 07:30 and 21:30 (open every day).